Frequently Asked Questions

Our Loo Hire services are provided weekly, but we can adjust to a fortnightly schedule upon request. Each unit is assigned to a specific service round, which may change due to operational needs, including bank holidays. We ensure transparency by placing a PSE Service sticker inside the unit, where our driver records the visit's date, time, and their signature for each service.

Yes, the service schedule can be adjusted during the hire period. However, please be aware that the hire charge may change based on the new schedule, and any adjustments will be communicated to you beforehand.

If a pump-out service cannot be completed due to circumstances beyond the hirer's control, where the driver is unable to access the toilet at no fault of his own (e.g. road closed, site locked, delivery on site, access blocked by unknown cars) the weekly charges still apply. 

If a service is not completed due to a breakdown (at no fault of the hirer) a credit will be approved for the cost of the service only. All our charges are based on units adhering to the following requirements:

• Position of each unit is no further than 60ft (20meters) from the road/driveway or approved vehicle access access is accessible for a 7.5 tonne vehicle
• No access times or restriction apply

Ace Loos is proud that we have a variety of vehicles, should a site require a Land Rover, longer piping or set service times, please call our office on 01794 368611 for an individual quote.

The price is for the weekly hire of the toilet. We will set up the toilets on site. Weekly servicing and consumables are included within the hire contract.

The Health and Safety Executive requires 1 toilet per 5 people during a 40-hour working week, please see our welfare calculator to calculate the requirements for your building site.

Yes, we provide a weekly service within the hire price.

No, they need to be placed on flat firm ground in an accessible location. Remember our drivers are delivering in large vehicles to the site so may require a larger area for manoeuvring. We will do our best to position them exactly where you would like but we will need access to service.

No, the toilet must be kept clear so that access to servicing can be at all times.

Try adding a bucket of water to the toilet first, and pump it through a few times to get it working. If this doesn’t work, please call our office for repair

No, this will cause a blockage in the toilet, they must be disposed of separately.

We service the toilets once per week, the service is not on a set day but we try our best to get round and the same time each week.

For a roll on roll off skip you will require at least 40 foot in length to drop the container off and approximately 10 foot in width.

Yes these can be on commercial, residential and building sites, depending on where you would like the container placed.

You are able to bring non–hazardous waste into our recycling facility if you have a valid waste carriers licence, you can apply for these via the Environment Agency website.

We are able to collect either 12 tonnes of waste or 9.2 cubic meters of waste on our 6 or 8 wheeled grab lorries.

We deliver throughout the normal working day, you can request an AM or PM delivery however these are on a first come first serve basis. We are able to call you before your delivery if required. To avoid any problems, why not have your skip delivered the day before you require it to ensure that the skip is there and ready for you to start work the following day.

No, In most cases we can deliver your skip when no one is home, payment is made before the skip is delivered and therefore we can make delivery at any time for you. If your skip is being placed on the public highway you must be available to take delivery of the skip.

Yes, we can place skips on the public highway. A permit needs to be obtained from the council, which we apply for, these are for a week at a time. You have to provide lights and cones for the skip which we can supply for you (to keep) at a chargeable rate. Please note that we must give the council 4 clear working days for the skip licence, so please give sufficient time when ordering your skip.

In compliance with the new European Directive, certain materials cannot be accepted in our skips for disposal at landfill sites. In accordance with the Duty of Care Environmental Protection Act 1990, it is the responsibility of the Hirer to inform the driver about the skip’s contents. The items listed below will result in an additional charge:

All waste collected by us is brought back to our recycling facility in Romsey, where we are able to recycle up to 90% of all waste collected.

Unfortunately not. Discounts cannot be used in conjunction with another offer.

The main types of sand used in construction are Building Sand, Grit Sand (also known as Sharp Sand), Fill Sand and Washed Sand, each suited for specific applications.

• Building Sand: A versatile medium-to-coarse sand (0.2mm–2mm) commonly used for mixing mortar in bricklaying and general construction.
• Grit Sand/Sharp Sand: A coarser sand (0.2mm–5mm) ideal for drainage, laying block paving, floor screeds and concrete.
• Fill Sand: A fine sand (0.2mm–2mm) used for backfilling voids and creating stable bases for construction projects.
• Washed Sand: Sand that has been cleaned, screened and graded to remove impurities, ensuring a consistent particle size for various applications.